I’ve ordered from Nars online a few times and every single time has been a disaster. It’s got to be the worst customer service team I’ve ever encountered. Nobody bothers to respond, first of all. Then when they do respond they give the wrong info. Parcels go missing. There’s no interest in reading the chain of emails and you get all kinds of confusing responses (if you’re lucky to get one at all). I’ve ordered a highlighter, which they seem to have in stock. I got a confirmation email 10 days ago. And then radio silence. No follow up, no shipping, no response to three emails. Surely there must be a way to report this horrendous website (of what is surprisingly a good makeup brand) for the way they treat their customers? If someone would tell me I’d happily report them.
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