The only reason I keep ordering products from narscosmetics.eu is because it's the only store that ships NARS products to my country.
- Shipping is slow as hell. If I'm ordering products from an EU website, I'm expecting them to be shipped from within EU. Yet packages constantly take 2 weeks or more to arrive after they have been marked as "Shipped"
- They don't provide a postal tracking number, so you have no idea where your package is traveling while you're waiting for it
- Your order history shows different total than what you paid at the checkout; for some reason, the tax (that should be included in the price) is added again to the total price. Your credit card is only charged the amount that you accepted at the checkout, but why not fix such an obvious mistake? It's been on their website for years
- Sometimes certain shades of foundations etc. can be out of stock for months
- Customer service is totally helpless and never has any answers to inquiries about when an out-of-stock product is back in stock
Love their products, but narscosmetics.eu is one of the worst online stores I have shopped at.
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