Misleading Auto-Renewal Practices – Extremely DisappointedI am very disappointed with my experience with NASM regarding their NASM ONE subscription.On January 29, 2026, the exact day my subscription auto-renewed, I called to cancel and request a refund. I was told by the representative that I needed to wait until February to cancel. Trusting that information, I called back on February 25 — only to be told that my subscription cannot be cancelled until January 2027.NASM’s own Terms and Conditions state there is a seven-day refund period following purchase. I attempted to cancel on the day of renewal — well within that window. Instead of processing the cancellation, I was instructed to delay action, which conveniently pushed me outside of the refund period.As a result, I am now being charged $38.41 per month ($460.92 total) for a subscription I attempted to cancel immediately — one I no longer want or need.For a company that positions itself as a leader in professional education, this experience raises serious concerns about transparency and ethical billing practices. I cannot recommend NASM based on this experience, and I strongly encourage other customers to carefully review auto-renewal terms and document any cancellation attempts.
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Founded in 1987, its headquarters is located in Chandler, Arizona.