I enrolled in a NASM program but needed to withdraw due to serious personal circumstances. I emailed support to request withdrawal and provided the required information. NASM later claimed they never received my emails and said my account was past due.When I re-sent the same emails and proof during a live support interaction, the representative again said she “didn’t receive them,” even though I sent them in real time. I have timestamped email records showing what I sent and when.Instead of helping me find a solution, NASM added hurdles (paperwork and documentation I had already provided) and continued to treat my account as delinquent. The experience felt predatory and designed to block withdrawals rather than support students during hardship.If you’re considering NASM, be aware that the cancellation/withdrawal process may be extremely difficult even with proof, and customer service may deny receiving documentation you’ve sent multiple times.
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Founded in 1987, its headquarters is located in Chandler, Arizona.