I received an official email from NASM stating I was being “gifted free access to the CEU library for a full year” as part of a transition in the Certified Nutrition Coach (CNC) renewal process. There was no mention of expiration dates or eligibility limits at that time.I tried to log in and access the CEU library — but couldn’t. So I emailed NASM support directly asking for help. I received no response.Days later, they sent a new generic email quietly changing the eligibility rules, now saying only people whose CNC expired less than a year ago qualify. This contradicts the first email and feels like a classic bait-and-switch. If I hadn’t saved the original message, I would have no record of their initial promise.This isn’t just about a certificate. It’s about trust — and NASM completely failed to uphold that. No accountability. No follow-up. Just changed terms and silence.Considering how much I’ve already invested in their programs (CPT, CES, CNC), this experience has left me questioning the value of their credentials entirely. Based on other reviews here, I’m clearly not the only one. Be cautious before committing to anything — especially if you're expecting support, transparency, or long-term value.To make matters worse, I’m still receiving marketing emails from NASM about paid programs like NASM One — even though my support emails have gone completely unanswered. The fact that they can send promotional material but ignore legitimate policy concerns is deeply frustrating. It shows where their priorities are: pushing new sales, not supporting existing customers.
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Founded in 1987, its headquarters is located in Chandler, Arizona.