I signed up for NASM’s personal trainer course in May 2024 after a very pushy sales call. The rep made it sound urgent and pressured me into committing to the lowest possible payment plan for a program that costs nearly $1,500. Unfortunately, I never ended up using the course — I only ever opened the intro page. Life circumstances changed, and I’ve been unemployed for some time, yet I’ve still been making payments on something I never used.Now that it’s been a year, I’m outside their refund/cancellation window. I get that policies are policies — but what’s frustrating is how little this company cares about individual circumstances. I never completed even a single module, yet I’m out nearly $1,000 for absolutely nothing in return. When I reached out to customer service, the rep I spoke with was dismissive and rude, and the supervisor wouldn’t even speak to me. No flexibility, no compassion, no willingness to work with me.It’s clear NASM is more interested in locking people into contracts than actually helping them succeed. If you’re considering this program, think twice — once they have your money, that’s where their interest in you ends.
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Founded in 1987, its headquarters is located in Chandler, Arizona.