I re-certified with NASM the day before my Certified Personal Trainer certification expired. I submitted all the necessary CECs and paid the fee. I thought everything was squared away. NASM starts emailing me and calling me stating that my certification had expired and that they would still let me renew if I paid a late fee. I responded to them and said it hadn't expired but they were just trying to get me to pay more money. One month later and it's still showing expired. One person said I was being "audited," and another said it was a technical error and that IT would fix it. I called again and submitted my bank statement showing I had made the payment for my renewal and customer service said it didn't go through even though they accepted it and sent me a confirmation email stating that they had received my payment. This is pretty upsetting because this affects my ability to work and my income.
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Founded in 1987, its headquarters is located in Chandler, Arizona.