Normally nothing goes wrong, however this time i accidentally bought a ticket for the next day of when o had to leave and of course i chose the cheapest option (standard) because the date doesn’t come up unless you pull it up on your screen i hadn’t seen and spent ten pound on the wrong date (for a trip to london) right after when I noticed that it was the wrong date. I wanted to amend it, which meant that I had to pay an extra fee, but I was fine with that however, I couldn’t amend it because I chose the standard option which I think is so unfair because it was just a mistake and I think we should be able to amend it and pay a fee so now I’ve just had to pay for another ticket for the right day, which was 16 pounds and overall I’ve lost 10 which I don’t agree with. also for most people 10 pounds is not too much for me as a university student. It’s a lot and I am on a budget so I just think it’s unfair that I had to lose those and hopefully with this experience somebody will understand that we should be able to amend tickets, no matter the price of the ticket or where to. I really would like to ask for a refund.
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