The National Express App is helpful, but it can be hard to use. It is good for checking bus times and keeping tickets on your phone. This makes travel more convenient.However, the app has too many steps, and some buttons are confusing. For older users, it can feel complicated. The app also freezes at times, which is stressful when you need your ticket.The app would be better with simpler screens, bigger text, and faster performance. Clearer instructions and more reliable notifications would also help.I am82yo
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