We booked 4 seats and reserved the 4 seats on the coach. We had booked a journey from London to the north east - around 6.1/2 hours, with zero stops. We were told nothing about having to change, yet when we arrived in Leeds we were told if you are travelling to Middlesbrough you have to change coaches. When we asked why, and that we had booked a journey with zero stops, they just said ‘because this one isn’t going to Middlesbrough now’. That’s not so much a problem, but the other coach didn’t echo our reserved seats on the first so now we weren’t sat with each other as we were previously. Again not a huge problem but communication would have helped.
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