I booked to travel from Gatwick and didn't realise there are two pickup points. I arrive back into South terminal. I booked from North terminal. I have a visual disability and wasn't aware at the time I had booked the wrong place. I am retired and travelling home alone. The friend I went on holiday with lives nr Gatwick and can get home easily whereas I need to get back to the midlands.I know it's my error but I hope you can change the pick-up point on your system as it is the same journey just a different terminal.
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