My return journey with yourselves was appaulling.The bus did not arrive, the tracking system ceased about 15mins before original expected time. To speak to your offices was a nightmare...no one answering consistently until eventually I got through and your operators telling me I missed the bus, when I was at the stop in advance of departure time - no bus arrived. NE, extremeoy poor service.At the point of a NE bus travelling the opposite way and the later 6pm bus - speaking to the drivers both rude, truly unconcerned about passengers, we were at one point 3 single women waiting at the stop - cold, dark!These operators could be more helpful I am sure; and politeRefunding the entire ticket cost is minimal to the experience of getting home.£5 Uber, plus £35 train ticket to Beckenham junction to minimise the additional cost (travelled to Beckenham jnct rather than London). We were.led.t9 believe the bus eas coming; perhaps at 5pm if we were informed the bus had gonenand we would not have access to the later 6pmcaoch, I eould have left Canterbury earlier and not suffered the truly vulnerable experience of waiting at a bus stop alone aftet the 6pm bus refused to engage with me for example.Lastly, to date I have not received either a text or email from you to say what happened to the bus - if as the operator at 18:21 seemed to be suggesting, the bus arrived and we missed it, the bus therefore arrived more than 15mins early to the original departure time, and left early. We were tracking the bus which gave time of arrival at 17.15 just before your service closing down.Main issue - extremly poor communication from NE yesterday and the lack of interest by staff members at each face to face enquiry or online.
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