My daughter booked 2 tickets for London for Aug, the bus didnt stop at the designated stop, The reason given roadworks which were 2 miles away. The bus drove past but wouldnt stop,even though they were waving. There was no blockage of the bus stop. In Tears She found a small piece of paper stating nearest bus stop is 20 mins away by car. We had to pick them up and take them into town so they could get a train to London for the app. When we picked them up there was a person waiting for a National Express bus who tried to help, but was also worried as he would now miss his bus. We checked your site and were still selling tickets for that stop, and normal service buses were picking up for there. She put in a claim for a refund of train tickets. Now 3 months later on 21st Nov 2025 (you must have read my first review as that is the date I had the notification) you told her by email No she would not get a refund as it was NOT YOUR FAULT. so really that email to her was just after the reply to my original review saying you are very sorry and please get in touch. Yet you were still selling tickets for pick ups from there. I put a review on Trust Pilot and you replied to get in touch to sort it out by filling in a form and sending details, which you already have. And again you emailed my daughter today stating the same. Not your fault and wouldnt refund the train tickets they were forced to buy to get to their appointment. Disgraceful behaviour and Awful Customer service, from something which you caused by not letting not only my daughter know, but the nam who was also waiting at that stop. and stating on the small note that the nearest stop is 20 mins away by car. If you see the originalreview here I edited to tell you exactly this
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