My partner and I booked a coach from a major provider to the airport while traveling to visit family for the holidays. We arrived at the station at 4:10am, tired and expecting a smooth journey, only to find out that the coach was "full". How is it possible, with all the technology available today, for a company to overbook its own service? It’s not complicated. Just count the seats and limit ticket sales accordingly. If only one seat is available and someone tries to book three, a simple "no availability" message would be far better than selling tickets that don’t exist. This is yet another example of how things are declining in service quality. The company seems more interested in maximizing ticket sales than ensuring customers can actually board the service they booked. Moreover, I learned from the staff that they run a reduced service during the holidays, which is when demand is at its peak. This only leaves customers frustrated and staff overwhelmed due to poor management decisions. It’s common sense that increasing demand should lead to increased supply. It seems greed has taken over. I never imagined I’d encounter such issues with a bookable coach service. The trust between provider and consumer is clearly eroding. I urge the company to improve their operations! (This review is not aimed at the staff, who were just doing their jobs, but rather at the management that seems disconnected from reality.)
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