Upon arriving at my destination, the driver mistakenly handed my bag to someone else and then told me there was nothing I could do. I submitted a lost luggage report, but the service has ignored my attempts to reach them; they don't even provide an email or phone number for contact. I just want my bag returned or a reimbursement for my luggage costs. I am frustrated as I only want my luggage back, yet the service continues to evade my requests. They could easily send an email to the few passengers who were on the bus to inquire if anyone took my bag by mistake, or they could check their cameras to identify who took it. It's not a complicated issue, but they seem indifferent once the customer has exited the bus and received their payment.
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