A coach that was supposed to leave London Victoria at 14:00 for Liverpool didn't depart until 16:16! Although the coach arrived on time, it prioritized passengers with seat reservations and those traveling to other destinations, likely due to overbooking. At 15:45, we received a card instructing us to call the company with a number provided. By 16:00, there was still no information from the support team regarding our situation. The only updates we received were 'we don’t know where your coach is or what’s happening.' Eventually, we were directed to switch from gate 6 to gate 19 to board a coach heading to Manchester. The whole situation was disorganized and unfair. We were supposed to reach Liverpool by 20:00, but instead, we arrived at 22:45 after being redirected.
Claim your business profile now and gain access to all features and respond to customer reviews.
