nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Wally Bell
Disappointed with the service after many years

After using this service numerous times over the years, I am now left feeling frustrated and have decided to take my business elsewhere. I purchased a ticket and tried to reach out the same day to make changes, but was unable to get through. Eventually, I managed to connect via web chat, but they completely disregarded my attempt to amend the ticket and informed me that it had expired, stating there was nothing they could do. Extremely poor customer service.

1
Date of experience: Jan 04, 2026

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