I am very dissatisfied because, due to service disruptions, I almost missed my flight and had to pay an extra £46 to avoid it. I traveled to London for leisure from December 29, 2025, to January 2, 2026. Upon landing at the airport, I purchased an open return ticket to get to London Southwark. At the time of purchase, I was informed that the return ticket was cheaper than two single tickets and that I could take any ride within three months. No one mentioned that I needed to book the return ride in advance. The trip to London Southwark on December 29 was fine, although it took longer than the advertised 50 minutes. The trouble began with my return journey. I arrived at the stop at 3:20 PM on January 2, and at 3:40 PM the first bus arrived. The driver informed me that I could not board because it was fully booked. I learned that my open return ticket was essentially useless, as priority was given to those who had purchased tickets for that specific service. The driver told me to wait for the next bus. I did, but the next one arrived 10 minutes late (4:10 PM) and didn’t stop, even though I desperately tried to flag it down. Frantically worried about missing my flight, I had to rush to a public bus station to take a train that got me to the airport just in time. My advice: opt for the express train instead of this service!
Claim your business profile now and gain access to all features and respond to customer reviews.
