The process of booking tickets, including figuring out the best options for the situation, is straightforward and mostly easy to understand.
One minor suggestion would be to highlight the Change and Go option before passengers need to choose their ticket type: I was uncertain about my arrival time back at Heathrow and was leaning towards the pricier Flexible option, only to find out later in the booking that Change and Go was an option. It was indeed clearly presented, allowing me to modify my booking, but it would have been beneficial to have that information upfront.
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