Honestly, the coaches are always trustworthy but the customer service is irritating at times, it’s very hard to find someone to talk to and when you do it’s over text - there was a glitch with my phone and it showed that I hadn’t received the ticket I needed so I tried a second time and then it went through, they denied my request to refund that first ticket, but after reading the guidelines it was entirely possible to get a refund, they just didn’t feel like it that day I guess .
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