This experience is referring to the driver that picked us from Hanley Stoke on Trent and delivered us to Birmingham only as the onward journey to London was a different driver. The driver stated above shouted in an abrupt manner to leave the coach not polite at all, he shouted " OFF THE COACH COME ON EVERYONE OFF " instead he could off asked politely maybe put a please in the sentence. I'm an British Army veteran of 15 years and have never had the opportunity to use national express before this was my first time and most probably my last due to that driver very unprofessional in my honest opinion his abrupt manner was uncalled for and to make matters worse I'm was travelling with my son and it was his first experience also and not a very good one.
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