I've used them for years with no problems. On time and reliable however my last experience did make me question my sanity and their ethics.
Firstly, when trying to book the coaches kept coming up as timetable unavailable. Called in to report it and book seats. Asked the agent when the seat reservations would be opened.
Simple enough question yeh?
Wrongo!
"We don't have a timetable for any of our coaches. That's not how we work.".
Cue confused and stunned silence and a second call where the agent questioned not only her own sanity but the sanity of her predecessor.
Eventually The Sister and I travelled from Sheffield to Exeter with a change at Birmingham. The Sheffield to Birmingham part was fine. From Birmingham to Exeter they double booked our seats so we had to find two seats next to each other. Didn't think much of it, it happens. On the way back it wasn't a national express coach (3rd party contractor) and the following happened.
Disabled customer tripped and fell while boarding, landing in the aisle on her face. Driver watched other passengers help her to her seat and attempt first aid. He brushed them off and fastened the passengers belt saying "I'm gonna be late!" Then drove off while we were still fastening our seat belts.
Stopped in Tamworth for a break, a different customer slipped on the steps and landed on her knees. Driver snapped "Why is everyone f***ing falling today?" And was more interested in cleaning spilled coffee up then helping her.
Journey back from Birmingham to Sheffield.
As a qualified support worker, I offered to help disabled customer alight to be told "She's fine. She wants to travel she does it herself."
Connecting bus National express coach.
Seats double booked. Cue scrabbling around finding two seats next to each other. Thank you to the kind Sikh gentleman who swapped with us.
Eventually got it all sorted out but improvements are needed
4 stars given for previous journeys
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