If I had option i would put minus points for them. Awful customer service i booked my journey from Basingstoke to Bournemouth for 20:30 but no communication the bus didn’t show up. I called there helpline they said there is 75 mins delay. I called them around 2115 so chose to stay and wait as it was just half hour wait but even after that the bus didn’t come i called them again at 10 pm they didn’t take any responsibility infact the agent was very rude as to he can’t do anything if the bus didn’t come even after i told him that I don’t know anybody in basingstoke and I was standing outside in cold for one and a ahalf hour. No responsibility taken and even no refund for my ticket. Luckily i found a last minute train for rack rate that too was half way train and half way bus. At one point I was really scared and the agent was like its not his fault. Really appalling.
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