nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Elizabeth Piercy
Website was deceptive. For my 4 March transfer from LHR to LGW indicated that buses would be leaving

Website was deceptive. For my 4 March transfer from LHR to LGW indicated that buses would be leaving at 11:15, 11:30, 12:15, 12:30, etc. I spent an additional 5 £ to purchase a ticket that would allow me to board earlier or later than than the 12:15 chosen time. I arrived at 11:30. No buses arrived until 12:20. By that time there was a large crowd anxious to catch their flight. Phil, the driver on the Brighton line did a superb job getting everyone on board. Had there not been enough empty seats I suspect that many people would have missed their flight. In summary, they had one superb employee but you cannot believe the web site

2
Date of experience: Mar 04, 2026

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