Unfortunately I didn’t have a great experience travelling with National Express this time around. I felt discriminated by the driver who had let passengers on board after checking only their E-tickets. However, when it came to my turn, he demanded I showed my ID as well. I ended up missing my trip back to London as the driver wouldn’t scan my E-ticket which I had at hand. His actions caused me great emotional discomfort on this day. I was also due back to work the next day but had to postpone my trip for the following day instead. Very disappointed with the service this time.
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