I made a recent order of smc fiberglass resin. The description of the item stated that the required hardener is included. I waited patiently for my purchase to arrive and when it did, the hardener was not in the package. I attempted, 4 times, to call customuer service to discuss the issue with no success. Every call was diverted to a voicemail telling me someone would get back to me. I never received a return call. I then went to their website and found an email for customer service. I sent an email explaining the issue and the next day I received a response telling me they would correct the issue and get the hardener out to me. A wek has gone by and still no hardener. I attempted to call customer service again and this time i got through to a representative. She looked up my order and told me there was a note that stated they were sending me the hardener. I asked when i could expect delivery and I was told they dont know. I then asked if the hardener had been shipped nyet and i was told no. So i am in hurry up and wait mode in the middle of a project that is at a dead stop because the resin is useless without the hardener. All I can do is hope somebody will address this soon.
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National Tool Warehouse provides quality automotive tools at great prices. Top brands include OTC Tools, Ingersoll Rand, DeVilbiss, Jump-N-Carry, Microflex, Lisle, Marson, Fill-Rite, Ammco & more.
