Rotten nasty bunch of people at the Nationwide Vision Center in Kingman, AZ at 3500 Stockton Hill Rd. I had an appointment scheduled for 9:30 this morning. When I got there they handed me a stack of papers and told me that I had to fill it out or they would send me a text with the link and I could do it on my phone. Why did they not send that link to me before my arrival time when I booked the appt, so that I could have had that done prior to the visit? It was closer to 10:00 than the 9:30 appointment time, when I was finally called in. Afterwards, I was asked if I wanted to buy a new pair of glasses and I told the clerk no unless you can compete with the prices at Zenni optical and I got a real snitty look and attitude when I said that. Later I sent my prescription over to Zenni to make my new glasses and it turns out that there was a missing PD value on the prescription so I called Nationwide and told them this and the gal on the phone, I believe her name was Agatha got totally snooty about it, told me I had to come back in to the store for the PD Value. Nationwide has done my exams for me for new glasses over a period of many years and has never left any part of the prescription off that would be required to make new glasses. I’ve also used Walmart optical center and their prescription always includes a PD value. Done with people in busdinesses like Nationwide who have such rude and nasty attitudes towards their customers. Turns out Jenny has its own PD calculator built into their website so I was able to get that done without having to go back to Nationwide. Dr. Frantsvog was very nice, as was the staff member who did the initial exam.
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Providing quality eye exams, vision-correction surgery, and specialized medical attention for any eye condition throughout Arizona - Since 1985.