Tried to purchase a $40 sound package as a gift. Was unable to share this with the person I wanted to give it to due to an overly complicated process and very slow customer service. I kindly explained and requested a refund as I had to come up with an alternate gift - the holiday passed. Was denied the refund due to rigid adherence to their policies, when obviously I will not use the product and have not or will not downloaded anything. $40 for nothing, in this economy, is rough. Do not recommend.
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