The reply is very prompt from Alice, support manager, as stated from the email.
However, the problem starts when returning the item. To date, no refund.
Native Discount insist "Native Discount, +44 7488 863584". They did not want to give their China warehouse person name and contact details as requested by one of the biggest forwarder in China to create the tracking number. I have never encountered any legit warehouse in China that cannot give a local person name and local contact number for forwarder to contact in China.
Very highly, NativeDiscount never want to collect back nor refund after payment is made. This is just a waste of time to reply and pay the shipment to return to China.
Hoping the China authority can help to "get rid" of this "bad apples". Native Discount warehouse is stated below in English and google translated in Chinese (as requested by our forwarder in China)
Mikoto Warehouse, 1st Floor, Yiheng Electronics, No. 1 Fenggang Xingye Road, Yuquan Industrial Zone, Fenggang Town Guangdong Province Dongguan City / 523000 - China
广东省东莞市凤岗镇玉泉工业区凤岗兴业路1号亿恒电子一楼美琴仓库 / 523000 中国
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Native Discount distribue des produits novateurs qui transforment le quotidien de nos clients. Nous nous focalisons sur la santé et le bien-être au quotidien ainsi que sur le confort de la maison connectée.