Oh dear! Wish I had read these reviews before silly me I usually am more careful! Ordered goods to value of around £450. I got free postage for all of them using discount code. Sadly nothing was suitable so sent back at considerable expense £15 which I won’t be doing again! I waited for my refund and had to ring to chase. Like others the other person on the phone was abrupt but eventually the refunds came thru and I then realised they had deducted for the postage I got free!! Luckily I had screenshots of the orders to show them. It took many emails to get one lot of postage back still waiting for the other with some strange excuse of not enough money to refund (? Red flag) and would I take a check or credit note! Errrr no! I don’t intend to buy from them again after this fiasco and my bank doesn’t accept cheques tho as far as I am aware they must refund the same way they took the money (especially when taken incorrectly). I am not pleased at all with this company and will leave this fiasco with my credit card to sort (despite it being a small amount as it is the principle). Really bad customer service AVOID!UPDATE: despite many emails promising to refund the £5.95 postage owing it never transpired. It isn’t the money I am angry about it is the lies and lack of professionalism. My credit card has now taken this in board and my recommendation is BUYER BEWARE if you return goods you may not get the money back this is not a very professional company.
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Welcome to Natural Image, the leading UK online store for stunning wigs and hairpieces. We are a UK based company, so you can be sure you will receive the best quality wig styles and advice. Allour styles are designed by our UK team, or are ship...
