I'd like to give a higher mark but communications were below standard. My order was for an item costing well over £1000 but I had to email repeatedly to establish progress. Assistance was rather perfunctory in tone, when a more helpful and kind response would have been appreciated. Also I'm VAT exempt for medical reasons, but had to submit a form only on receipt of the item. Other companies deduct VAT when the order is placed. Again I emailed to find out how long the VAT refund would take but got no reply. I see from my bank details that it's been issued, but I don't think much of this customer service and won't be using them again.
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Welcome to Natural Image, the leading UK online store for stunning wigs and hairpieces. We are a UK based company, so you can be sure you will receive the best quality wig styles and advice. Allour styles are designed by our UK team, or are ship...