Be very careful when using the custom formulation services. I paid £450 for custom formulation services for 3 products, which were not complex but based on their own product bases - and aromas. I was taken through the 3 sample process and at no point was I advised that when you move to the next sample phase that they didn't keep records of the previous formulas. Surely if you are customising formulas you have to keep records of the formula of the samples for the purposes of producing a final product on approval. Anyway, completely strung me along the process and terminated the services before giving me a final product or the INCI. When I complained, they told me complaining was harassment to them and they threatened me. I paid for services and did not receive the final product. They thought they could just do the 3 samples and leave me hung out to dry without a finished product. I HIGHLY ADVISE NOT TO WORK WITH OR USE THIS COMPANY. THEY WERE NICE WHEN THEY WANTED YOUR MONEY BUT COMPLETELY REPRIMANDING AND NON COOPERATIVE AFTERWARDS. THEN TERMINATED THE SERVICES.
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