Previous reviewer who "smelled a rat" was absolutely rightShould have checked reviews first. Purchased their "organic" face cream for B2B resale - major documentation issues followed.**Key Problems:**- Received CPSR with undeclared synthetic preservative (phenoxyethanol) in toxicology section but absent from ingredient lists- Multiple staff gave contradictory explanations over several days- New paperwork showed formula totaling 104% (mathematically impossible) but not presented on industry standard formula protection sliding ingredient scale. - "Hero ingredient" listed at 0.001% - synthetic preservative would be 1% of this trace amount- Refund requests completely ignored**Customer Service Issues:**Poor communication, defensive responses, and ultimate dismissal with "matter closed" when challenged on hero ingredient claims.**b2b warning**Documentation failures make products unsuitable for commercial resale. What works for personal use doesn't meet B2B compliance requirements.**Bottom Line:**May be fine for personal use, but inadequate for businesses needing reliable regulatory documentation. Trust the reviews - when people smell rats, there usually is one. **Date of experience:** August 2025
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