I recently ordered their Lip Gloss base and It came extremely runny. A lip oil rather than a lip gloss. I emailed my concerns and they told me to send over a video of its consistency. However, once I did they completely ignored its runniness in the video and said since their sample at the warehouse is fine they could not do anything about it. This is incredibly frustrating for a small business that cannot afford to make financial losses. They refuse to address the issue that my lip gloss base arrived not as the 'thick liquid/semi-solid'.Genuinely, this has turned me away from reordering although I admired their products natural elements their quality standards are not in check as well as their customer serviceIn case you see this review and wish to make things right, my order number is #36243
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For all your skincare needs - choose from our range of ethical organic skincare or make your own skincare from our cosmetic bases & cosmetic packaging, from raw ingredients to essential, flavour & fragrance oils, we have you covered. We sell CPSRs too!
