We wanted help planning our trip to Morocco, but we only needed a light touch (not a minutely planned tour). We especially needed help finding local guides. Karen arranged for a car and driver for 7 days through the pre-Sahara. We were happy with our guide and everything went smoothly. We also had half-day guides in Fes (excellent) and Marrakech (so-so). We booked most hotels through Karen, and she was very flexible in accommodating our adjustments to her usual itinerary (we booked 3 nights directly, in towns that Karen doesn't have overnight recommendations). Everything went smoothly and there were no glitches. Karen was available to help with pre-trip planning as needed. We didn't need to have contact with her during the trip because everything went smoothly. All of Karen's recommendations were good, and her prices are fair.
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