naturstep.de

1.2
1.2 Based on 230 reviews

...

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Terence Ross
Misleading Offers, Unreliable Customer Service, and Delayed Refund

I’m very disappointed with my recent experience with this shop. 1. They constantly display misleading marketing on their website, saying “The offer will end by today”, but the exact same message appears the next day — and the day after that. This is clearly a tactic to pressure customers unnecessarily. 2. I returned my items and received confirmation that they had been received, but even after 18 days, no refund was issued. 3. Only after sending several complaint emails, and finally contacting them via PayPal, did I receive my refund — and very quickly after that, which makes the previous delay even more frustrating.This experience has really damaged my trust in this shop, both in terms of transparency and customer service.

1
Date of experience: May 15, 2025

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