I’ve had an extremely frustrating experience trying to open a business account. I received incorrect information online, spent hours visiting a branch, and was promised a callback within 48 hours that never came. Additionally, I was told I would get an email to confirm my availability – that never arrived either. Today, I was on hold for almost 50 minutes with no resolution. When I called back, I was informed the wait would be 18 minutes, but after nearly 40 minutes, I was still in the queue. Only then was I finally told that the team I needed had closed at 5pm, which meant my wait was entirely pointless. I made it clear that I have disabilities, and this ongoing misinformation, lack of concern, and repeated wasted time has caused me considerable distress. The entire process has been chaotic, disorganized, and completely inaccessible. This is not acceptable from a major bank. I expected much more, and I’m now seriously reconsidering whether I want to continue banking with them.
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