This is the most frustrating banking experience I've ever had. They make empty promises and shift blame to dodge issues. I've ended up with a default on my credit file and incurred a late fee due to this inadequate institution, despite their claims that the switch guarantee covers everything. I strongly advise against using their services; they are unresponsive and ignore all attempts to reach out. I've had to escalate this issue and deeply regret ever engaging with them.
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