Nappies are great, better than any other. But the subscription service is awful. Shipping takes forever and when I contacted CS they basically blamed Brexit. Obviously it’s stupid and annoying that an island like the U.K. has erected barriers to trade, but equally a company in the EU offering a subscription from abroad could be expected to take responsibility or at least account for the shipping time and ensure that you’re not waiting two extra weeks FOR NAPPIES of all things. I was then told to adjust the frequency, which I did—and now this month, they haven’t come at all. They didn’t forget to take my money though. You can’t mess around with parents of small children like that—it feels a little cynical and uncaring. It’s not like my kid can just go without nappies in the meantime. But if I’m going to the shop and buying loads of nappies—Naty nappies, no less—then what’s the point in having a subscription? Just be honest: you can’t actually offer a working subscription to U.K. customers because you can’t scale up your logistics. That’s fine! Just tell me that. I’ll buy them from the shop instead of wasting my time having someone in Sweden email me to insult my intelligence.
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Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology.
Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.See more
