We rented a Lagoon 450F with Navigare from Tortola from Dec. 27th to Jan. 7th and here is why I rated it 2*, starting with the most unpleasant :1. Attempted 'bait and switch'. While the Navigare coordinator had contractually guaranteed to us in writing a 2018 boat named Stella that was not on island when hurricane Irma unfortunately struck, when we arrived we were told without explanation by the local base that our boat was Kajsa, a 2016 boat -with Stella moored next to her- that had been bullied by Irma and that Stella had now been allocated to another group...Needless to say we got a little flustered, managed to raise the coordinator in Serbia after hours and finally got the original cat assigned to us. So no harm done in the end but a lot of stress, aggravation and us having to fight to get what we had already paid for. Not a good start.2.No sheets on board, discovered once we were gone. OK, granted there's worse but given the amount you pay for this type of holiday, you would expect the base to do a walkaround with a check-list prior to departure to ensure that everything is where it should be. We finally got the sheets 3 days later as we came back to shore to Tortola for this purpose.3. The skipper -who was otherwise pleasant and helpful- apparently had not been told that we would use the four double cabins and that he would have to sleep in the front, in a smaller cabin without internal access or toilet/shower. We had to explain to him that this was what we had booked and told him he was welcome to use one of our showers and toilets. He reluctantly accepted but it added to the rocky start of our holidays.We understand and sympathize that the BVI suffered a lot of hardships because of Irma and are still struggling, but given that Navigare had already relocated to their new marina for one month when we arrived and that the inconvenience we suffered were of Navigare's own doing rather than a consequence of Irma, we feel that -even though the rest of the trip was great- Navigare's performance with us was sub-par.Hope this helps.Jf
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Navigare Yachting is a Swedish charter operator with a fleet in Greece, Croatia, Turkey, Spain, BVI, USVI, Bahamas, Thailand, Seychelles & Sweden! Navigare Yachting has over 20 years of experience since we started in 2001. We aim to offer a perfectly personalized, carefree charter vacation with top notch service, amazing locations, and highly trained staff. Visit our website to learn more and to start planning your vacation.See more
