This message aims to capture the attention of the corporate office. While I usually value the services offered at branches, this feedback specifically concerns the Bill Pay feature. I strongly recommend seeking an alternative service or enhancing the infrastructure behind Bill Pay to ensure it functions as intended. The customer support has been extremely disappointing. We spent seven hours on the phone over three separate days trying to resolve a mismanaged payment issue. We experienced multiple call drop-offs and received no timely updates, which could have saved us significant time. Please consider discontinuing the Bill Pay service.
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