I'm rating them as a lender and banking service. I would love to do my personal banking at NFCU (will tell you why below) but I'm hesitating to move my money from USAA for one reason - the upcoming transactions in their banking portal don't help much if they don't also show a projected BALANCE. USAA has the best banking app I've ever seen. The projected (upcoming) transactions view shows you every projected transaction for up to about 90 days, with the projected BALANCE. This has been invaluable for helping me budget. I can't tell you how many times I've had insufficient funds just because I forgot about some debit that was coming. With USAA, if you know your biller is going to draw $1500 out of your account every month on the 15th, you can set up a "reminder" to project the monthly deduction. Once you're all set up with all of your bills scheduled, you can easily see if your balance will end up going negative. Best feature EVER for those of us who know what it's like to have just enough income to pay the bills. C'mon Navy, I know you can do as good, if not better, than USAA! Where's the pride???
I almost decided to skip a HE loan with NFCU and do a personal loan with USAA. I was shocked when they denied the loan (for the same amount I had gotten from them years earlier with every payment on time). I was only told it was something to do with a USAA account causing me to be denied. Turns out, some banks use a service called ChexSystems when deciding on a loan. ChexSystems reports any negative types of events with your checking/savings account (overdraft, insufficient funds, etc). I have both of my sons (teens) as authorized members with their own checking/savings accounts under my name. My youngest one has definitely gone negative a few times (never more than five bucks). So I'm guessing this is the reason for the denial. It perturbs me a little because I do pay them a nice fee when things happen. So they get to penalize me twice for something, I guess. Do yourself a favor and search on what banks don't use ChexSystems. NFCU does not.
As a lender, NFCU is excellent IF you get a good loan officer. The first one I had was a lame duck. She didn't get started fast enough and by the time we were neck deep into the process, my loan application was suddenly closed. No warning; just an email saying we were "out of compliance". I guess it timed out. If I'd realized this, I wouldn't have been so easy going as I waited for her to do things. I was so upset because I'd worked SO hard to get approved. But, I called as soon as they opened on Monday morning and the service was beyond excellent. The rep in the mortgage dept was able to answer questions AND advise me about my options. He notified the loan processors ahead of time and they reached out to me before I was able to submit an appeal. My new loan officer (Andy Fernandez) was fantastic. He was fast, reassuring and stayed in contact daily. He had my application re-opened and finalized in one week. The loan processor (BrittanyEdwards) also did a fantastic job! She was responsive, polite, and helpful. She got my closing set up pretty quickly too. Overall, very good service. And like I said, they don't use ChexSystems (as they should not, because the other credit score companies already constantly dig and nitpick everything we do!). So kudos to NFCU!
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