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This is about the Norwegian Prima, our ports were Great Stirrup Cay, Montego Bay, George Town, and C

This is about the Norwegian Prima, our ports were Great Stirrup Cay, Montego Bay, George Town, and Cozumel.

I’ll start with the positives.

Amazing specialty dining options;
Cagney’s Steakhouse; I had the ribeye steak, it was delicious and cooked to my perfect doneness. However I ordered risotto on the side and it arrived stodgy and cold.
Onda; I had the NY strip steak, it was much thinner than the steak at Cagneys and as such was a bit overcooked, when I requested it remade they were very kind about it, the chef came out to apologize and serve my new steak, it was decent but the sear wasn’t very good. Very nice staff in the specialty restaurants for the most part, I’ll touch on that more later.
Mediterranean; I unfortunately cannot remember the name of this specialty restaurant, but the food was absolutely delicious. I ordered the Australian lamb chops and they were perfect and tender, seasoned to perfection, they were second only to my steak at Cagney’s. I also got the tuna crudo I believe and the ceviche. Both were amazing. We had peach Bellini’s at dinner and it was the only spot on the boat that had good Bellini’s.
Los Lobos: Los Lobos was so good we ate there twice, the first night we got two tableside guacamole’s and margaritas, all of which was delicious. I ordered the Burrito Rojo with Achiote Pork, the portion was so large I could only finish half and it was delicious. I tried a bite of my friends catch of the day, which was red snapper, and it was so good that I had to come back the next day and order it for myself. It was to die for. Some of the best fish I’ve ever had.

Now for the rest of the experience:

Bars:
Bartenders were mostly kind, however there were many times when my group and I were outright ignored for upwards of ten minutes. Sometimes we would leave the bar we were at and anywhere else we’d go would treat us so much better. Usually when getting ignored it was by the staff at The Local, however the was one bartender who was always kind and always treated everyone well, Gio, such a great guy. The bartenders were all great at their craft. There was a time at the bar in Sid Norman’s Pour House when the bartender took my friends card, brought out his drinks and never returned his card, then got angry at my friend when we were insisting we hadn’t gotten his card back. Drinks were great, service was typically good but slow and terse at times.

Entertainment:
To be honest my group and I found many of the entertainment options to be lacking, one of the only memorable options was Marc Theobald’s +18 comedy show, he was hilarious. Aside from that there wasn’t much of note.

Staff interactions:
While many of the staff members were clearly tired or stressed out they usually treated us with respect and kindness. Many of them seemed to be having just as much fun as the guests at times which made for an enjoyable environment.

Now for the REALLY BAD:
My cabin mate was physically assaulted by another passenger, gaslit by security into believing he was the one at fault and then strong armed into signing a document stating he wouldn’t sue the man that assaulted him. The man “M a r k M c G o w a n” received no repercussions whatsoever. We were initially told to file what we were told were police reports while we were inebriated, then after not being able to sleep at all he was pulled out of our room without the choice of having anyone with him and brought into the office of the head of security, accompanied by two other security officers he was told that the assault wasn’t caught on camera and that Mark was too drunk to remember his face. These were all lies. We checked the placement of the cameras and they could clearly catch the whole interaction. It occurred at the host stand for The Local’s dining room. The man shoved my friend’s head into a wall so hard my friend saw stars. And when security arrived to stop any further commotion we were told that we must’ve instigated it and that he only did what he did because we were a large group that intimidated him. We were a group of mostly women…
We were told police would be waiting at port in Orlando to take our statements and for us to press charges, however they never called the police and chose instead to gaslight my friend and bury the incident. No doubt because they were protecting the cruise line and its interests, rather than the guests of the cruise line. Despicable behavior in my opinion.

Overall Scoring:

Food: 5/5
Bars: 3.5/5
Entertainment:2.5/5
Staff: 4/5
Security and Guest Safety: 1.5/5

Total: 3.3/5

Date of experience: Apr 02, 2026