We faced numerous issues during our cruise experience, starting with room changes and poor customer service. Our booking for two adjacent rooms was disrupted a week before departure, and the response from customer service was unhelpful. The booking agent became unresponsive after payment, and our online account was locked, causing further issues. Maintenance problems, including air conditioning failures, were addressed poorly. The food quality was subpar, and the dining options were limited. Long waits at the customer service desk highlighted systemic problems onboard. Promises regarding dining vouchers were not fulfilled. Overall, the ship felt outdated and uninviting, and our experience was far from satisfactory. We would not recommend this service.
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