Would’ve been pretty good if not for the SCAM that is their medical office. Their operating hours are laughable (I believe a total of 2 hours per day) and I personally believe it’s so that they can bill everything as an emergency, thus charging more. What a racket that is. Like, really, you have medical staff onboard but they only work two hours per day? I don’t believe that for a second. Why isn’t medical onboard a floating city of 5000 people like a walk-in clinic with regular hours setup to help their customers, not set up to extract every possible dollar from their pockets?
My 7 year old daughter came down with the flu onboard. After a full day in bed and a high fever, we took her to medical to be safe. They gave her an IV for dehydration and a fever reducer. We told them upfront we’d be paying cash and they never gave us an inkling of what the cost would be.
The next day, we receive a $4000 charge to our onboard account! $4000 for two IVs and a fever reducer! When questioned, they claimed it was accurate and appropriate.
Questioned the final bill (after they did us a “favor” by reducing it $200) in person, and Rowena (the nurse) then LIED in front of her bosses saying she told us it would be $4000. I was frustrated with the bill, now I’m LIVID after the bold face lying to save her own butt. Rowena, honesty is the best policy. You likely just cost the company you work for tens of thousands of dollars by lying to save yourself. They should probably send you packing for that.
Of course, her bosses believe her. Even though my wife and I both never heard a word from her on expected cost. She just kept saying “any questions”.
Norwegian, why not give cash customers an estimated cost sheet to sign before surprising them with astronomically inappropriate bills?
I’m as calm and logical as they come. I 100% was listening to everything she said that night and 100% would have heard $4000 for something that should be $500.
We spent $12,000 to be in the Haven suites and were considering booking two other Haven trips (one on the maiden Aura trip). But, since this is the gouging this cruise line thinks is okay, I guess we’ll take that $25,000+ to Royal Caribbean instead.
If the corporate office contacts me with an appropriate adjustment, I will update this review accordingly and look to book those future trips. Otherwise, this experience will completely turn me off from Norwegian and have me look elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
Cruise ship deals for Alaska, Hawaii, Bahamas, Europe, or a Caribbean cruise. Explore weekend getaways and find great cruise ship specials and enjoy Freestyle cruising with Norwegian Cruise Line.