ncl.com

I book cruise 6 months in advance for 2-21-26 and chose are room in the aft part of the ship for the

I book cruise 6 months in advance for 2-21-26 and chose are room in the aft part of the ship for the best possible ride for my wife who has dementia,, about 3 months after booking I received and email for ncl about a promotional up brace room bidding process ,, I looked at it read all the info and chose there possible up grades to bid on in the aft part of the ship .about 30 days prior to the cruse I received notice that I was up graded , here is where it all goes terribly wrong. NCL put ups in a room forward facing two decks up in the front of the ship . I never bid for that room , but NCL dosent care ,,,, I spent 5 days dealing with the lack of customer service , ,only contact that I recived was all via email , could never reach the department to talking to some directly ,I tried all the all possible ways to contact the parties responsible for their mistake ,, the only person I was able to talk to directly was the booking agent ,, and even they could not contact anyone at the Upgrade Advantage Program just an automated response from up grade advantage upgrade-advantage-terms,, so I was forced into canceling the cruse because I didn’t want to deal with a sick wife , on what would have been are last cruse together ,, I received notice today from the trip insurance at AON for NCL they denied the cash refund and told me that I will be receiving a cruise voucher for a future cruise,, Which I will frame and hang on the wall to remind me of the lack of car and concern that the NCL corporation has for its customers,, the chance of myself using the cruise voucher is zero ,,, to add insult to injury. I cannot give the voucher away or transfer it to someone else ,, the voucher will be good until NCL goes bankrupt .

Date of experience: Feb 12, 2026