My 2nd cruise on NCL..Solo traveller. Never again will I travel with NCL. It was one of the worst experiences in travel. I had upgraded to a suite as I intended to spend time to recuperate from a chronic illness. Enjoy the balcony and fresh air. I noticed after being told my room was ready that the bathroom hadn't been cleaned. The bedroom had, but the bathroom had been missed. I rang housekeeping.who had to clean it twice to remove the last guest pubes (I'm not kidding) from the floor and bathtub. The bin had tissues in it. The aftermath was the disgrace. Instead of a courtesy goodwill gesture of a bottle of water, they then said it was my fault. I don't quite understand how as I did nothing wrong. I entered my room as told by the staff member who opened the fire doors. It caused me so much stress that I ended up flying home early, as soon as docked in Seoul. I didn't get off the boat for two ports as I was treated so poorly for NCL's failure. Claiming it was sime random person that took a shower in between the cleaning and my arrival was one ridiculous suggestion. Then they blamed me for entering the room without the official tannoy announcement. If an official staff member tells you your room is ready and I haven't cruised in 15 years on NCL, it would be nice to know that is the process. The reality is I entered 15 mins before to a room half cleaned. No apologies. Just blame shifting. Post- covid, an absolute disgrace of a company to blame me or other guests instead of saying, wow, we missed the bathroom. They insisted they had cleaned the bedroom and so admitted their oversight. But then management said it was me. I would never ever sail with them again. You get bombarded with sales paraphernalia but no ship information about basic things like departure proces. I had picked NCL for the right reasons and had an appalling experience. Also they allow smoking in the casino which I found bizarre when in the middle of the ship. Again. Antiquated rules. Rude staff. There was 5 staff that were professional or genuinely nice out of maybe 40 I spoke to over 7 days. If you've ever gone on a hotel room half cleaned and who blames you, please sail with NCL. If you expect basic service, cleanliness and a response that values their customer go elsewhere.
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