I placed an order with NCLA Beauty over a month ago; April 20, 2025 (worth approximately $110). Since then, I have not received the product, nor have I received any updates or responses. I have contacted their customer service multiple times via email and social media, but have not heard back. Meanwhile, they continue to post actively on Instagram, so they are clearly active. Overall, I paid for my order over a month ago and have received neither the product nor any response to my messages.Update (July 2, 2025): As of May 23rd, a shipping label was created, but according to the tracking information on the USPS website, the items were never received by USPS: "Shipping Label Created, USPS Awaiting Item." I have repeatedly tried to contact NCLA's customer service, but they appear to be unresponsive. (They also deleted my comment on Instagram.) Based on my experience, I strongly advise against buying from their website: I paid, but never received the items, and was unable to get any response from customer service. You risk losing your money with no recourse
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