I have hearing challenges, as does my wife, while our young son is also non-verbal. Processing information is tough for us. Fundraisers at our door were friendly but offered insincere compliments and dubious attempts to connect personally, which I found unnecessary. As a disabled family, we already face struggles and aren't well-off. I honestly don’t recall being asked if I wanted to donate; it felt like it just happened. They don’t even use Direct Debits but a 'continuous payment authority' instead, which makes cancellation much harder. It’s difficult to find time to read about the charity at my own pace. I would have gladly made a one-off donation, as this cause is close to our hearts, but not in this manner at our doorstep at 4 PM! I thought the amount was £2.50 a month, but after a confirmation call, I felt pressured to agree even though I didn’t want to. I tried to unsubscribe from marketing emails but got a 404 error, which is a GDPR breach. After sending an email, I received an automated response about cancelling a Direct Debit, which is confusing since it’s not a Direct Debit! You need a sign to rethink your IT systems and fundraising ethics. This one-star rating seems to be a trend. No follow-up needed; I just wanted you to be aware.
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We’re the National Deaf Children’s Society, the charity for deaf children with any level of hearing loss.
We’re here for deaf children and everyone who cares about them. Whatever the question or challenge, we help find a way through.
We empower families to connect and drive change in their communities, and we campaign to make sure deaf children get the support they need. We lead the way, sharing insight and knowledge in the UK and internationally.
We believe nothing should hold deaf children back.See more
