Communication is challenging in our family, and dealing with fundraising at our door added to our stress. While the representatives were friendly, their compliments felt insincere, and I found their attempts to connect quite questionable. As a disabled family, we already face financial difficulties, and I don't recall being asked if I wanted to donate before proceeding. The payment method they use, referred to as 'continuous payment authority,' complicates things further; it's tough to cancel, and there's little time to understand what you're signing up for or to research the charity at your own pace. I would have preferred to make a one-time donation, especially since the cause is important to us, but not in this manner, especially not at 4 PM at my doorstep! I initially thought the commitment was just £2.50 a month, but then I received a confirmation call where I felt pressured to agree, despite my reservations. Attempts to unsubscribe from marketing emails led to a 404 error, which raises concerns about GDPR compliance—this could lead to fines for not properly managing marketing communications. After reaching out via email, I received an automated response about canceling the Direct Debit, which is misleading since it's not a Direct Debit at all! It's clear that improvements are needed in their IT systems and fundraising ethics. This one-star experience seems to be a recurring issue for me. I don't wish to follow up; I just want to express my dissatisfaction.
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We’re the National Deaf Children’s Society, the charity for deaf children with any level of hearing loss.
We’re here for deaf children and everyone who cares about them. Whatever the question or challenge, we help find a way through.
We empower families to connect and drive change in their communities, and we campaign to make sure deaf children get the support they need. We lead the way, sharing insight and knowledge in the UK and internationally.
We believe nothing should hold deaf children back.See more
